Order Policies:
We guarantee our trees to be shipped in good condition and to grow if properly cared for upon receipt, as well as properly planted and maintained in a suitable environment. Should our trees fail to grow, Wafler Farms, Inc. holds the option to replace them free of charge or refund your purchase price upon notification.
- Within 5 days of delivery- claims must be filed for visible defects affecting the plant material. Including shortages and size of plants.
- Nursery must be notified by July 1st of planting year for any claims of plant not starting to grow.
We cannot be responsible for your losses caused by act of God, improper planting, neglect, disease, insect injury, frost, or other causes which are beyond our control. We do not recommend submerging of tree roots in water for a long period of time before planting.
We guarantee our trees to be true to name. Should any stock prove otherwise and we are notified within 3 years of date of planting, we will replace them without charge, or at our option, refund the purchase price.
Do not store trees with apples or in storage rooms that have not been completely ventilated of Ethylene Gas. Warranty is void if trees are exposed to Ethylene Gas.
Purchaser is responsible for proper care and maintenance of trees including, but not limited to, protection and storage before planting and proper planting on a suitable and prepared site. Trees should be watered at time of planting and additionally as needed. Weeds should be kept away from trees and trees should be protected from animals, insects and disease. Warranty is void if manure, fertilizer, or similar material is placed in the hole with the tree roots.
Our liability under the above warranty shall be limited to the original price of the trees. In no event shall Wafler Farms, Inc. be liable for indirect or consequential damage, whether or not resulting from or caused by negligence of the nursery. Wafler Farms, Inc. makes no other warranties either expressed or implied including, but not limited to, the merchantability and fitness for a particular purpose.
We want you to be satisfied. If your trees are not doing well, please notify us at once. We can often suggest ways to correct the problem.
If your tree(s) need to be warranty, if there is an issue with your tree we will refund you only the cost of the tree not the shipping costs.
Backyard Cancellation Policy
If you decide to cancel your tree order you placed on our website. You must cancel it 2 weeks before your scheduled ship/ pick up date. We will refund full amount. You can not cancel your trees after they have been shipped.
To submit a warranty claim
Please include your order number, name and date it was shipped to you. You must submit a picture of your tree on our website and a description of what seems to be the problem with your tree. Pictures need to include full picture of tree and picture of tree base. These pictures need to be sent to us by July 1st of year you received your trees to claim tree warranty.
If your tree(s) need to be warranty, if there is an issue with your tree we will refund you only the cost of the tree not the shipping costs.
Submit your warranty claim under ORDER SUPPORT on our website.
Shipping guarantee
We pack our trees and ship them in quality condition. If during shipping your trees are damaged or lost, please contact us within 5 days of when your trees were scheduled to ship to submit a claim. If there is damage to your trees during shipping, you must go to our website to upload pictures of your box and trees of the shipping damage. Submit your shipping claim under ORDER SUPPORT on our website.